Getting started with Live View

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Live View  offers straightforward analytics that help the business process owner track and asses where the end-user hits a roadblock or if the end-user is taking more time than usual to complete a task.

This is done through a simple to understand user interface which displays process instances in a color coded manner, illustrating date of completion thresholds (which you can also personalize) for bottleneck assessment.

With the help of Live View, business process owners have more data to compile and find out why the organization is succeeding or failing with their KPIs.

Configure details and filter processes

In the Apps page, select an app to open it in Live View OR go to the Live View page and choose an app.

You can configure the following details:

  • Filter the selected application processes based on certain task information. (e.g. display only instances where customer.nationality = French)

  • Attention threshold. Percentage value of the stage deadline.

  • Warning threshold. Percentage value of the stage deadline.

Track your results and asses bottlenecks

The system displays the process created in Live Manager but with instances on each stage. Live View makes use of color-coding hexagon to better explain if the business process flow of your app functions in the set parameters.

The color-coded hexagons stand as following:

  • Blue - The total number of process instances on this stage. As in, the total number of work actions sent, disregarding if they were completed or not, and, as well, disregarding the Attention Threshold.

  • Green - The number of process instances who have not reached the Attention Threshold. This means that these users did their work in the required/desired time.

  • Orange - The number of process instances who are between the Attention Threshold and the Warning Threshold.

  • Amber - The number of process instances who are between the Warning Threshold and deadline.

  • Red - The number of process instances that have passed the deadline.

All of the above values (Attention Threshold, Warning Threshold) are calculated based on the set Deadline for each Stage of the Process.

Note: When Amber and Red hexagons expose above average or high numbers, it might mean that people are confused about what they need to do, or there is a roadblock somewhere in the flow. Try going through this process by yourself and analyze the business logic of your app.

Arrow meanings

You will see 2 types of arrows on your activities. These asses the productivity of the user/task.

  • A green arrow signifies that the users have been more productive when compared to the previous period
  • A red arrow signifies that the users have not been as productive when compared to the previous period

Actions in Live View

On the left side of the screen we have a few action elements.

Filter  

Used to choose a different app, set certain filters for Data Model or Value. The Options part is mostly used to set the Attention and Warning Thresholds.

Stage Details

Exposes the details for each Human Activity. Here, you can find information about the deadline, description and the interface used.

Active Processes

With this action, you can ascertain who completed the work on your app, at what time and what was the deadline. The Open Details is self-explanatory. The App Tracer tracks the path the user went through, providing valid information about user flow.

View History

Reveals the history for a particular Human Activity.

Process Shortcuts

Presents all the UIs used in the app and allows to open them in Live Manager.

On the right side of the screen we have one element.

TAT - Turn Around Time

It helps you calculate how much time an user spends within a task. Thus, giving you the necessary information to asses flow efficiency.